Document Translation Service Policy
Introduction
At Educate and Notarize, we are committed to providing high-quality document translation services to our clients. This Document Translation Service Policy outlines the principles and guidelines that govern our translation services to ensure accuracy, confidentiality, and client satisfaction.
- Quality Assurance
2.1 Certified Translators:
Our translation services are run by professional translators with expertise in the relevant subject matter and proficiency in both the source and target languages.
2.2 Accuracy:
We strive for the utmost accuracy in translation. Every translated document undergoes rigorous proofreading and quality control checks to ensure precision and linguistic fluency.
- Confidentiality
3.1 Non-Disclosure Agreement (NDA):
To protect the confidentiality of our clients, we are happy to sign a Non-Disclosure Agreement upon request.
3.2 Secure Handling:
We employ secure methods for handling documents and data. Electronic files are stored on secure servers, and physical copies are stored securely.
- Translation Process
4.1 Assessment:
Upon receiving a document for translation, we assess its content, volume, and complexity to provide an accurate quote and time frame.
4.2 Translation:
Translation is conducted by certified translators with expertise in the document’s subject matter. We maintain consistency in terminology and style.
4.3 Proofreading:
Translated documents undergo thorough proofreading and editing to ensure linguistic accuracy and compliance with industry standards.
4.4 Client Review:
Clients are encouraged to review the translated documents and provide feedback. We are committed to addressing any concerns or revisions promptly.
- Turnaround Time
The turnaround time for document translation services varies based on the document’s complexity and length. We will provide clients with an estimated delivery date upon project assessment.
- Pricing and Payments
Our pricing structure is based on document length, complexity, and turnaround time. Clients will receive a detailed quote before the commencement of the translation project. Payment terms and accepted payment methods will be outlined in the project agreement.
No refund or cancellations will be accepted after the service is provided.
- Client Responsibilities
Clients are responsible for providing clear and legible source documents for translation. Timely communication regarding specific requirements, deadlines, and special instructions is essential for a successful translation project.
- Dispute Resolution
Clients are encouraged to contact our customer support team in disputes or concerns regarding our translation services. We are committed to resolving any issues promptly and amicably.
“By engaging with Educate and Notarize organization and utilizing our services, you agree to resolve any disputes or claims arising from our services or policies through arbitration or mediation, thereby waiving your right to pursue legal action through the court system. This alternative dispute resolution process shall be conducted by the rules and procedures agreed upon by both parties and, in the absence of agreement, by the rules of a recognized alternative dispute resolution organization. You further agree that any arbitration or mediation proceedings will be conducted individually, and you waive your right to participate in any class action or collective action against the Educate and Notarize organization.”
- Client Satisfaction
Client satisfaction is our top priority. We value feedback and continually strive to improve our services. Clients are encouraged to share their feedback and suggestions to help us enhance our translation services.
- Revision Policy
We offer a revision policy that allows clients to request revisions or corrections to the translated document if they believe it does not meet the agreed-upon standards. Please refer to our Revision Policy for details.
- Termination of Services
We reserve the right to terminate services if a client engages in any illegal, unethical, or inappropriate activities related to our translation services.
- Changes to Policy
This Document Translation Service Policy is subject to periodic review and updates. Clients will be notified of any changes to this policy.
